Customer Service

How Can We Help You?

All payments are processed through Square. Square accepts all major credit cards Nationally and Internationally. These cards must have one of these logos such as Visa, MasterCard, American Express, Discover, JBC, or UnionPay.

Shipping within the USA

Our company ships with the following carriers: USPS First Class Mail (insurance will be automatically added for this class), and USPS Priority Mail.

International Shipping 

We happily support and love our international customers. We ship all international products through USPS Priority. JS Wallet Chains is not responsible for duty or brokerage fees for international shipping. These charges come from your country during the importation of your package.

Cost Calculations

We do our best to apply fair shipping costs to each order.

I will accept returns to faulty or items damaged during parcel. In this case, you must contact me within 7 days of receiving of your order by email at cs@jswalletchains.com.

A returns form is included with each wallet chain purchase. I’ve also included a downloadable form below in case you need another one.

Click JSWALLETCHAINS RETURNS FORM to download now.

To return your product, please ship your items to JS Wallet Chains, 19425 Soledad Canyon Rd. #225 Canyon Country, CA 91351.

Our policy lasts 7 days and starts from the time you’ve received your order. If any issues with your order have not been reported within 7 days of receiving it, unfortunately, we can not offer you a refund, or exchange.

JS Wallet Chains guarantee your wallet chain for one year. Under this guarantee should any part prove defective in either materials or craftsmanship, it will be repaired or replaced at no charge.

Return the chain with its proof of purchase directly to JS Wallet Chains.

The warranty does not cover any damage as the result of mishandling, accident, or unauthorized repair or alteration.

Care for your new wallet chain by:

For a light wash, use a damp cloth to wipe the surface of the chain and clasps.

Should the wallet chain become dull from every day wear, use a mild soap and water to gently lather your chain only. Do not submerge clasps in soapy water as this can cause rust. Rinse chain under cool water and dry with a microfiber towel, or flannel cloth. If your clasps get wet during cleaning, use a blow dryer or fan to thoroughly dry the clasp connections.

Do not use any jewelry dipping solutions, or compounds to avoid removal of anodized surface color. 

The wallet chain you receive might vary slightly in color from the product picture due to the nature of different anodizing color batches, and your product being 100% handmade.